B1 ( Speaking + Vocabulary) : Complaining about something you've bought and everyday problems

What's the problem? My computer...

the BBC Learningenglish- Complaining in a shop

You can complain when something you've bought or a service you've used isn't as good as you expected it to be. You can do this in writing or by speaking directly to the person or company. 

In English, we tend to soften our language (often by apologising for disturbing the person we're talking or writing to) before we start complaining. Then we make our complaint and finally we ask for some kind of compensation for our inconvenience or help with our problem. 

ACTIVITY INSTRUCTIONS:

1. Listen to the episode.

2. Do the activity below.( matching the verb and object) 

3. Read the language point.

4. Do the quizz.

Links: Complaining ( speaking) – episode ( spoken complaints, ways of saying something's not working, asking for action) + language point+ quizz

Ways of saying something's not working or not in good condition: 

OBJECTS: Here's a list of objects that can can break or malfunction.

anything with batteries or that uses power 

a computer 

a lift, a car, a machine,        

a machine where something (e.g. paper) moves through it

a communal or public machine (e.g. a photo-copier, a lift)

glass, china, pottery 

Match the verb list below+ the thing that's not working. ( Check your answers in the language point)

VERBS

1. to break - 2. to break down - 3. to be out of order -  4. to stop working -  5. to crash -  6. to jam -